Klari Terms of Service

Effective April 28, 2026 · Last updated April 29, 2026

These Terms of Service (“Terms”) form a binding agreement between you and KLARI, LLC, a Michigan limited liability company with offices at 124 W. Allegan St., Suite 1000, Lansing, MI 48933 (“Klari,” “we,” “us,” or “our”). They govern your access to and use of the Klari website at meetklari.com, the application at app.meetklari.com, and any related services we provide (collectively, the “Service”).

PLEASE READ THESE TERMS CAREFULLY. Section 20 contains a binding arbitration agreement and a class-action waiver that affect how disputes between you and Klari are resolved. You have the right to opt out of arbitration within 30 days of first accepting these Terms by following the procedure in Section 20.6.

By creating an account, clicking a button or checkbox indicating acceptance, or otherwise accessing or using the Service, you agree to these Terms. If you do not agree, you must not access or use the Service.

1. About the Service

Klari is an AI-powered resume analysis tool. You provide a resume and a job description, and the Service uses a third-party large language model to generate informational analysis comparing the two — including observations about how the resume reads against the role and what content may be missing from the page.

The Service is informational only. Klari is not a recruiter, employment agency, career coach, career counselor, financial advisor, attorney, or licensed professional of any kind. Output produced by the Service is generated by artificial intelligence and is not professional advice, a recommendation, a prediction, or a guarantee of any employment outcome. See Sections 8 and 9.

2. Eligibility

You may use the Service only if all of the following are true:

(a) You are at least 18 years of age and have the legal capacity to enter into a binding contract in your jurisdiction.

(b) You are not located in, ordinarily resident in, or accessing the Service from any country, region, or territory subject to comprehensive U.S. economic sanctions (currently including Cuba, Iran, North Korea, Syria, and the Crimea, Donetsk, Luhansk, Kherson, and Zaporizhzhia regions of Ukraine), and you are not on any U.S. government list of prohibited or restricted parties (including the Specially Designated Nationals list, the Denied Persons list, or the Entity List).

(d) You have not previously been suspended or removed from the Service by Klari.

The Service is for your own personal, self-directed job-search use only. You may not use it on behalf of, or to evaluate, any other person.

3. Accounts

3.1 Creating an account. You may register using your email address and a password or by signing in with Google. You are responsible for keeping your login credentials confidential and for all activity under your account. Notify us promptly at brenna@meetklari.com if you suspect unauthorized access.

3.2 Accurate information. You agree to provide accurate, current, and complete information at registration and to keep it up to date.

3.3 One account per person.You may not maintain more than one account, and you may not create accounts using false information, automated means, or another person’s identity. We may implement operational and technical measures to identify and prevent duplicate accounts and abuse of the free-analysis allowance described in Section 4.

3.4 Account security. You are responsible for maintaining the security of any device used to access the Service.

4. Free analysis, subscription, and billing

4.1 Free analysis. New users may receive one (1) free analysis per email address, ever. The free analysis is consumed upon submission of a successful resume × job-description analysis and is not refundable, transferable, or repeatable. We may implement operational and technical measures to prevent duplicate or abusive claims of the free analysis. Information collected for this purpose is described in our Privacy Policy.

4.2 Subscription. After the free analysis is used, continued use of the Service requires an active paid subscription. Current subscription pricing is shown at meetklari.com/pricing and at checkout. Subscription fees are billed in advance, in U.S. dollars, and payable through our payment processor, Stripe. Pricing may change as set out in Section 4.7.

4.3 Auto-renewal. Your subscription will automatically renew at the end of each billing period at the then-current price until you cancel. You authorize us (through Stripe) to charge your selected payment method on each renewal date until you cancel. If your payment method fails, we may suspend access until payment is successfully processed. We may also retry payment in accordance with Stripe’s standard dunning behavior.

4.4 Cancellation. You can cancel your subscription at any time from your Klari Account page (in-app cancellation) or through the Stripe Customer Portal accessible from the same page. Cancellation takes effect at the end of the then-current billing period; you retain access to paid features until that date. You can cancel using the same online method you used to subscribe.

4.5 Refunds. Subscription fees are generally non-refundable, and we do not pro-rate or refund partial billing periods unless required by applicable law. We may, in our sole discretion, grant refunds on a case-by-case basis. Granting a refund in one instance does not entitle you to a refund in any other instance.

4.6 Taxes. Prices displayed may exclude applicable taxes (such as sales, use, or value-added tax). You are responsible for any taxes assessed on your purchase. Where we are required to collect such taxes, they will be added to your invoice.

4.7 Price and feature changes.We may change subscription pricing or the contents of paid plans. If we increase the price of an active subscription, we will give you at least 30 days’ notice (by email or in-app notification) before the increase takes effect at your next renewal. You may cancel before the change takes effect; continued use after the effective date constitutes acceptance.

4.8 Fair use. Paid subscriptions include unlimited use of the Service subject to fair-use limits we apply to prevent abuse, automated overuse, and to maintain Service quality and availability for all users. We may impose temporary rate limits, throttling, or other technical measures on accounts that exceed reasonable usage patterns or that engage in conduct prohibited by Section 5.

4.9 Right of withdrawal (EU/UK consumers). If you are a consumer in the European Union or United Kingdom, you ordinarily have a 14-day right to withdraw from a contract for digital services. By clicking “Subscribe” (or equivalent) you (i) request that the digital service begin immediately and (ii) acknowledge and expressly consent that you will lose your right of withdrawal once performance has started. If you do not consent, do not subscribe.

5. Acceptable use

You agree that you will not, and will not assist any third party to:

(a) Upload to the Service any resume that does not relate to you, or any document containing personal information about another identifiable person, unless you have the legal right to do so;

(b) Upload any content that is unlawful, infringes intellectual property rights, contains malware, or violates the rights of any third party;

(c) Use the Service to evaluate, screen, score, rank, or make employment decisions about other people (including job candidates, employees, or applicants) — the Service is intended only for self-directed use by individuals analyzing their own resume against roles they are personally considering;

(d) Reverse engineer, decompile, disassemble, scrape, or attempt to extract the source code, system prompts, model weights, training data, or proprietary logic of the Service or any underlying model;

(e) Use the Service to develop, train, or improve any competing artificial intelligence model or product;

(f) Interfere with the Service, circumvent any rate limits or access controls, attempt to gain unauthorized access, or probe for vulnerabilities (other than through a published responsible-disclosure process, if any);

(g) Submit prompts or content designed to override, expose, or manipulate the Service’s instructions, safety controls, or output filters (commonly known as “prompt injection”);

(h) Use the Service to generate content that is unlawful, defamatory, harassing, deceptive, or designed to mislead others about the authorship of the resume or analysis;

(i) Resell, sublicense, distribute, or commercially exploit the Service or its output, including by holding it out as a recruiting, screening, or career-counseling product to third parties;

(j) Use any robot, scraper, or other automated means to access the Service except for legitimate web indexing of public marketing pages; or

(k) Use the Service in violation of any applicable law or regulation, including export controls, sanctions, and laws governing the use of automated employment decision tools.

We may suspend or terminate your access for any actual or suspected violation of this Section 5. See Section 13.

6. Your content

6.1 What you submit.You may submit resumes, job descriptions, feedback, comments, and other materials to the Service (“User Content”). You retain ownership of your User Content.

6.2 License to Klari. You grant Klari a worldwide, non-exclusive, royalty-free license to host, store, copy, transmit, process, display, and create derivative works from your User Content solely as needed to operate, secure, support, and improve the Service for you, to comply with law, and to enforce these Terms. This license ends when your User Content is deleted from our systems in accordance with our Privacy Policy and our retention practices, except for de-identified aggregate or analytics data derived from your use of the Service, which we may retain indefinitely.

6.3 Your representations. You represent and warrant that (i) you own or have the necessary rights to the User Content you submit, (ii) the User Content does not infringe the rights of any third party, and (iii) submitting the User Content to Klari does not violate any law, contract, or duty of confidentiality.

6.4 No model training on your content.Klari does not use your resume or job-description content to train artificial intelligence models. We use third-party AI API arrangements under which, according to the provider’s applicable terms or settings, your inputs and outputs are not used to train the provider’s models. See our Privacy Policy for details.

6.5 Feedback. If you send us feedback, suggestions, or ideas about the Service, you grant Klari a perpetual, irrevocable, worldwide, royalty-free license to use them for any purpose without obligation to you.

6.6 Right to review. We have the right (but not the obligation) to review, monitor, or remove User Content, in whole or in part, that we believe in good faith violates these Terms, applicable law, or the rights of any third party, or that we believe is necessary to investigate or prevent fraud, abuse, or harm. We are not obligated to monitor User Content, and the absence of action does not waive any of our rights.

7. Klari’s intellectual property

The Service, including its software, design, content, logos, trade names, and the analysis output formats, is owned by Klari or its licensors and is protected by intellectual property laws. We grant you a limited, personal, non-exclusive, non-transferable, revocable license to access and use the Service in accordance with these Terms. All rights not expressly granted are reserved. “Klari” and the Klari logo are trademarks of KLARI, LLC.

8. AI-generated output

8.1 Output is AI-generated. Analyses produced by the Service are generated by a large language model operated by a third-party provider. Output is produced statistically and may contain errors, omissions, hallucinations, outdated information, or statements that are not accurate for your specific situation, role, industry, or geography.

8.2 Your responsibility. You are responsible for reviewing and independently verifying any output before relying on it. Klari does not represent or warrant that output will be accurate, complete, current, fit for any particular purpose, or available without interruption.

8.3 Ownership of output. As between you and Klari, you may use the analysis output produced for you for your own personal job-search purposes. We make no representation regarding the copyrightability of AI-generated output, which under current U.S. law may not be eligible for copyright protection. You may not redistribute output as the work of a human recruiter, career coach, or other licensed professional.

9. No advice; no outcome guarantees

The Service is informational only and does not constitute career advice, employment counseling, recruiting services, legal advice, financial advice, or professional services of any kind. Nothing produced by the Service should be interpreted as a recommendation that you do or do not apply for any role, accept or decline any offer, or take any other action with respect to your career or employment. Klari does not guarantee any interview, offer, hire, salary level, callback, or other employment outcome, and your use of the Service does not create any expectation of such outcomes.

10. Service availability and changes

We aim to keep the Service available, but we do not guarantee uninterrupted or error-free operation. We may modify, suspend, or discontinue any part of the Service at any time, including features, rate limits, supported file formats, model providers, and underlying models, with or without notice. We may also impose file-type, file-size, character-count, rate, and other technical limits, including limits shown in or enforced by the Service. We are not liable for any modification, suspension, or discontinuation of the Service except as set out in Section 15.

11. Privacy

Our collection and use of personal information in connection with the Service is described in our Privacy Policy, which is incorporated into these Terms by reference. By using the Service, you acknowledge that you have read the Privacy Policy.

12. Third-party services

The Service relies on third-party providers for hosting, infrastructure, authentication, payment processing, AI inference, and other operational functions. A current description of providers that process personal information on our behalf is available in our Privacy Policy. Your use of certain features may be subject to those providers’ own terms and privacy policies, and Klari is not responsible for the acts or omissions of third-party providers except to the extent required by law or by our agreements with them.

13. Term, suspension, and termination

13.1 Term. These Terms remain in effect while you use the Service or have an account.

13.2 Termination by you. You may terminate these Terms at any time by canceling your subscription and deleting your account from the Account page in the Service. Account deletion will hard-delete your profile and resume content as described in our Privacy Policy, subject to certain limited records we retain for fraud prevention, audit, and legal compliance.

13.3 Suspension and termination by Klari. We may suspend, restrict, or terminate your access to the Service, with or without notice, if (a) we reasonably believe you have violated these Terms or any applicable law, (b) your account creates risk or legal exposure for Klari or any third party, (c) you fail to pay amounts due, or (d) we are required to do so by law. Where reasonably practicable and not legally prohibited, we will give you notice and an opportunity to cure.

13.4 Effect of termination. Upon termination, your right to use the Service ends immediately. Sections 5(d)–(g) (use restrictions that survive), 6.2 (residual license to de-identified data), 6.3 (your representations), 6.5 (feedback license), 6.6 (review rights), 7, 8, 9, 14–22, and any provisions which by their nature should survive, will survive termination.

13.5 Account inactivity. We may, with prior notice, deactivate or delete accounts that have been inactive for an extended period.

14. Disclaimers

THE SERVICE AND ALL CONTENT, FEATURES, AND OUTPUT ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, KLARI AND ITS LICENSORS DISCLAIM ALL WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, NON-INFRINGEMENT, QUIET ENJOYMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR TRADE PRACTICE.

WITHOUT LIMITING THE FOREGOING, KLARI MAKES NO WARRANTY THAT (A) THE SERVICE WILL MEET YOUR REQUIREMENTS, (B) THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, (C) ANY OUTPUT PRODUCED BY THE SERVICE WILL BE ACCURATE, RELIABLE, OR COMPLETE, OR (D) ANY EMPLOYMENT, INTERVIEW, OR FINANCIAL OUTCOME WILL RESULT FROM YOUR USE OF THE SERVICE.

Some jurisdictions do not allow the exclusion of certain warranties, so some of the above exclusions may not apply to you.

15. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL KLARI OR ITS OFFICERS, DIRECTORS, MEMBERS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY DAMAGES FOR LOST PROFITS, LOST REVENUE, LOST EMPLOYMENT, LOST OPPORTUNITY, LOST GOODWILL, BUSINESS INTERRUPTION, OR LOSS OF DATA, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR THE SERVICE, WHETHER BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT KLARI HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

KLARI’S TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO KLARI IN THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM OR (B) US$100.

The limitations in this Section 15 apply even if a remedy fails of its essential purpose. Some jurisdictions do not allow the exclusion or limitation of certain damages; in such jurisdictions our liability will be limited to the maximum extent permitted.

16. Indemnification

You agree to indemnify, defend, and hold harmless Klari and its officers, directors, members, employees, and agents from and against any third-partyclaims, damages, liabilities, losses, costs, and expenses (including reasonable attorneys’ fees) arising out of or relating to (a) your User Content, (b) your use of the Service, (c) your violation of these Terms, (d) your violation of any law or third-party right, or (e) any decision you make based on output produced by the Service. Klari may, at its option, control the defense of any matter for which you are obligated to indemnify it, and you agree to cooperate in such defense.

17. DMCA / copyright complaints

Klari respects the intellectual property rights of others. If you believe that material accessible on or through the Service infringes a copyright you own or control, please send a notice to our designated agent that includes:

(a) Identification of the copyrighted work claimed to be infringed;

(b) Identification of the allegedly infringing material with sufficient detail for us to locate it;

(d) A statement that you have a good-faith belief that the use is not authorized by the copyright owner, its agent, or the law;

(e) A statement, under penalty of perjury, that the information in your notice is accurate and that you are authorized to act on behalf of the copyright owner; and

(f) Your physical or electronic signature.

Send notices to: brenna@meetklari.com (subject line: “DMCA Notice”). Counter-notifications may be sent to the same address. We may remove or disable allegedly infringing material and may terminate accounts of repeat infringers. Knowingly making a material misrepresentation in a DMCA notice or counter-notice may subject you to liability for damages.

18. Export controls and sanctions

You represent and warrant that (a) you are not located in, ordinarily resident in, or accessing the Service from a country, region, or territory subject to comprehensive U.S. economic sanctions, (b) you are not on any U.S. government list of prohibited or restricted parties, and (c) you will not use the Service in violation of U.S. export-control or sanctions laws or any other applicable export-control or sanctions regime.

19. Governing law

These Terms and any dispute arising out of or relating to them or the Service are governed by the laws of the State of Michigan, without regard to its conflict-of-laws principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

For any matter not subject to arbitration under Section 20, you and Klari consent to the exclusive jurisdiction and venue of the state courts located in Ingham County, Michigan, or the United States District Court for the Western District of Michigan, and you waive any objection to jurisdiction or venue in those courts.

Nothing in this Section 19 limits any non-waivable rights you may have under the consumer-protection laws of your country, state, or province of residence.

20. Dispute resolution; binding arbitration; class waiver

PLEASE READ THIS SECTION CAREFULLY. IT REQUIRES YOU AND KLARI TO RESOLVE DISPUTES THROUGH BINDING INDIVIDUAL ARBITRATION RATHER THAN IN COURT, WAIVES YOUR RIGHT TO A JURY TRIAL, AND WAIVES YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION. YOU MAY OPT OUT WITHIN 30 DAYS BY FOLLOWING THE PROCEDURE IN SECTION 20.6.

20.1 Informal resolution first. Before starting an arbitration, you agree to first attempt to resolve the dispute informally by sending a written notice describing the dispute and the relief sought to brenna@meetklari.com, with the subject line “Notice of Dispute.” Klari will send any notice of dispute to the email address associated with your account. The parties will negotiate in good faith for at least 60 days after the notice is received. If the dispute is not resolved in that period, either party may initiate arbitration. The statute of limitations is tolled while the parties engage in this process.

20.2 Agreement to arbitrate. Except as set out in Section 20.5, you and Klari agree that any dispute, claim, or controversy arising out of or relating to these Terms, the Service, or the relationship between you and Klari, whether based in contract, tort, statute, fraud, misrepresentation, or any other legal theory, will be resolved by binding individual arbitration administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules then in effect. The Federal Arbitration Act governs the interpretation and enforcement of this Section 20.

20.3 Arbitration procedure. The arbitration will be conducted by a single arbitrator. Unless the parties agree otherwise, the arbitration will be held in Ingham County, Michigan, or, at your election, by telephone, video, or written submission. The arbitrator has exclusive authority to resolve any dispute about the interpretation, applicability, enforceability, or formation of this arbitration agreement, except that disputes about the scope or enforceability of the class-action waiver in Section 20.4 will be decided by a court of competent jurisdiction. Judgment on the award may be entered in any court of competent jurisdiction.

20.4 Class-action waiver. You and Klari each agree that any dispute will be brought in an individual capacity only, and not as a plaintiff or class member in any purported class, collective, consolidated, or representative action. The arbitrator may not consolidate more than one person’s claims and may not preside over any form of representative or class proceeding. If this class-action waiver is found unenforceable as to any claim, that claim must be litigated in court, but the rest of this Section 20 (including the agreement to arbitrate the remaining claims) will remain in effect.

20.5 Exceptions. This Section 20 does not require arbitration of (a) claims that may be brought in small-claims court if they qualify and remain in that court, (b) claims for injunctive or other equitable relief to stop unauthorized use of, or infringement of intellectual-property rights in, the Service, or (c) any claim that is not arbitrable under applicable law.

20.6 30-day right to opt out. You may opt out of this arbitration agreement by sending written notice to brenna@meetklari.comwith the subject line “Arbitration Opt-Out” within 30 days of first accepting these Terms. Your notice must include your name, the email address associated with your account, and a clear statement that you wish to opt out of arbitration. Opting out will not affect any other provision of these Terms. If you opt out, neither you nor Klari is bound by the arbitration agreement or class-action waiver, and disputes will instead be resolved in the courts identified in Section 19.

20.7 Mass-arbitration coordination.If 25 or more similar arbitration demands are filed by or on behalf of claimants represented by the same or coordinated counsel against Klari, the parties agree to use the AAA’s Mass Arbitration Supplementary Rules (or equivalent successor rules) and to cooperate with the AAA in implementing any process designed to manage such filings efficiently and fairly. The intent of this provision is to preserve fair access to arbitration while preventing abuse.

20.8 Costs. AAA filing, administration, and arbitrator fees will be allocated in accordance with the AAA Consumer Arbitration Rules. Klari will pay the fees it is required to pay under those rules, and may, in its discretion, pay additional fees to ensure the arbitration is accessible.

20.9 Survival. This Section 20 survives termination of these Terms.

21. Modifications to these Terms

We may update these Terms from time to time. If we make a material change, we will provide reasonable advance notice (for example, by email to the address associated with your account or by an in-app notice) before the change takes effect. The “Last Updated” date at the top of these Terms identifies the most recent revision. By continuing to use the Service after a change becomes effective, you accept the revised Terms. If you do not agree, you must stop using the Service and may cancel your subscription before the effective date.

22. General

22.1 Entire agreement. These Terms, together with the Privacy Policy and any other documents incorporated by reference, are the entire agreement between you and Klari regarding the Service and supersede any prior or contemporaneous agreements.

22.2 Severability. If any provision is held unenforceable, the remaining provisions remain in effect, and the unenforceable provision will be modified only to the extent necessary to make it enforceable.

22.3 No waiver. Our failure to enforce any right or provision is not a waiver of that right or provision.

22.4 Assignment. You may not assign or transfer these Terms or any rights under them without our prior written consent. We may assign these Terms without restriction, including in connection with a merger, acquisition, or sale of assets.

22.5 Force majeure. We will not be liable for any delay or failure to perform caused by events beyond our reasonable control, including natural disasters, network outages, acts of war or terrorism, government actions, labor disputes, or failures of third-party providers.

22.6 Notices. Notices to Klari must be sent to brenna@meetklari.com (or by mail to the address at the top of these Terms). We may give notice to you by email to the address associated with your account or by posting a notice in the Service.

22.7 Relationship. Nothing in these Terms creates any agency, partnership, joint venture, or employment relationship between you and Klari.

22.8 No third-party beneficiaries. These Terms do not create any third-party beneficiary rights.

22.9 Headings. Headings are for convenience only and do not affect interpretation.

22.10 Construction.“Including” means “including without limitation.” References to “you” include your authorized account users.

23. Notice for California users

Under California Civil Code Section 1789.3, California residents are entitled to the following notice: the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted in writing at 1625 North Market Blvd., Suite N-112, Sacramento, CA 95834, or by telephone at (800) 952-5210.

24. Contact us

Questions about these Terms? Contact us at brenna@meetklari.com or by mail at:

KLARI, LLC
124 W. Allegan St., Suite 1000
Lansing, MI 48933
United States